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INSTRUCTIONS
1.   Claims must be submitted in writing, as documented on the paperwork at delivery, within nine months of the day of delivery. Any concealed damage discovered after delivery must be filed within 90 days to insure the carrier is able to inspect this concealed damage within a reasonable timeframe. No claim will be considered registered until the carrier or it’s representative has received a completed “Statement of Claim”.
     
2.   Carrier or its claims representative reserves the right to require a sworn statement of claim as a condition precedent to claim settlement.
     
3.   Please read the provisions of the contract terms and conditions on the reverse side of your order for service, bill of lading and closeup.
     
4.  

Please note the following headings on the statement of claim:

INVENTORY ITEM NO. – Each item on your shipment carries a tag indicating the bill of lading number and the item number. If you cannot identify the item from the tag, do so from your copy of the inventory.

ARTICLE – Describe each item carefully. If missing items are claimed, identify by color, size, pattern, manufacturer or brand name, etc. Identify contents of containers as accurately and completely as possible. Indicate whether cartons were packed by the carrier or owner.

NATURE OF CLAIM – Indicate type, severity, and location of damage.

APPROXIMATE WEIGHT – Indicate the weight of each individual item claimed to the best of your ability.

DATE PURCHASED – If the item was purchased used, so indicate.

COST – List the price you paid for the item.

AMOUNT CLAIMED – Indicate cost of reasonable repair or replacement value.
     
5.   Loss claims when all items or containers are receipted for, will not be honored in the absence of other evidence of loss. Loss claims not confirmed by the delivery receipt will not be honored by the carrier. Confirmed losses will be traced by the carrier. Tracing procedures often take up to ninety days from the time the carrier receives an adequate description of the missing item from the customer.
     
6.   Carrier or its claims representative reserves the right of inspection of items claimed within a reasonable time. Do not proceed with repairs or replacement until we have had an opportunity to examine your completed statement of claim and determine the course of action necessary.
     


HELP US TO HELP YOU – By returning the statement of claim, COMPLETED, as soon as possible to A. Arnold World Class Relocation.

Thank you!